have made the experience even more perfect. Book Sandals Barbados, St. Lawrence Gap on Tripadvisor: See 4,629 traveler reviews, 5,389 candid photos, and great deals for Sandals Barbados, ranked #6 of 9 hotels in St. Lawrence Gap and rated 4.5 of 5 at Tripadvisor. A credit in this situation is absolutely unacceptable after the misinformation we were repeatedly told. תמונה של Sandals Barbados, סנט לורנס גאפ: Sandals Barbados - צפה ב-1,377 תמונות וסרטונים אמיתיים מאת חברי Tripadvisor של Sandals Barbados I felt like a whole new person when I left there. Yes, dry cleaning and laundry service are offered to guests. This lack of time did not allow us to research Barbados policies. My favourite was. Which popular attractions are close to Sandals Barbados? This was not the case... we were literally locked in a room meaning they did not leave a key card and were told to quarantine until the test results came back even though we produced negative test results upon arrival to the country's. I actually went into the ocean a few times this vacation past my knees and the water temperature was warm! Are there any historical sites close to Sandals Barbados? At this time it seems that you are already in contact with the Resort Management team regarding any lingering concerns you may have, and we appreciate you taking the time to discuss this further as we always aim to respond to guest feedback both in word and in deed. Sandals Barbados is advertised as 'all new'. It also should be noted that Staff went above and beyond to make sure we were having the best time day and night. Every single moment was paradise and the staff went far, far above what was expected of them. One very important point of reference is, all guests had interaction with Charles during this period of new requirements as he was very hands on, asking guests questions and to provide honest feedback in addition to taking notes. What was supposed to be 10 days of rest and relaxation turned out to be 10 days of tiredness, stress and hassle. I don't want to leave out Neptune's where we did enjoy lunch. Pierre at the Rooftop bar is also a great mixologist so do pay him a visit and ask about NYE. Located on pristine Dover Beach where the Caribbean meets the Atlantic and endless sunshine is accompanied by gentle ocean breezes, Couples Barbados invites you to surrender to the calypso rhythms of paradise.As the only resort on the island dedicated exclusively to couples, Couples Barbados provides an idyllic refuge for you to recharge and reconnect with the one you love. This is right up with Dastaan (Ewell Bypass). I was told that we would move rooms pending the results of the test, after two days. We’ve reached out to Sandals but still have not heard back. Your willingness to share your thoughts is very much appreciated. I'm a planner with anxiety who over packs for everything. Portofino's, Schoeners, and the Merry Monkey are the food options for this leg of the trip. pools and restaurants but that we wouldn’t be in our room until our second test came back. Some are just insatiable and/or unrealistic and that's the truth. On behalf of the entire team, we sincerely appreciate your many kind remarks and we would love to welcome you back to our resort again in the near future for another unforgettable vacation at Sandals! A credit in this situation is absolutely unacceptable after the misinformation we were repeatedly told. Nearby attractions include Dover Beach (0.3 miles), St Lawrence Gap (0.2 miles), and Scoopie's Jazz (0.2 miles). Response from Jenny G Baptiste, Owner at Sandals Barbados, Response from Beron Hurst, Owner at Sandals Barbados, Response from Shawn Redhead, Owner at Sandals Barbados. Guests were also graciously compensated by Sandals regardless of what you're reading. Absolutely not but we knew ahead, planned for it, and rolled with it. Stay elsewhere, these are not 5 star hotels. My husband went snorting and enjoyed it very much. This was one of the highlights of our trip and I highly recommend this. An act of nature can happen anywhere and at anytime, be realistic. Were we thrilled upon learning we would need to pack up twice during our stay (?) We were then told by the hotel we wouldn’t be tested for our second test until day 5 and once we got our first results back, we’d still be restricted to a different room, would have to be escorted anytime we left the room, and would have limited access to a couple pools and buffet restaurants. Carla did my massage as it was very much needed. We stayed in Room 9220 on the second floor of a Club Suite. I have submitted a formal complaint to Sandals via my travel agent. We always want our guests to have an incredible time staying with us. We did the Cool Runnings (II) Catamaran Cruise and Chris was our Captain. Upon leaving, we were given a credit or voucher to use within 12 months. My wife and I paid for seven nights in the Sandals Barbados for our honeymoon. My wife and I paid for seven nights in the Sandals Barbados for our honeymoon. Sandals Royal Barbados: Sandals Royal Barbados was absolutely amazing! Sandals also provided this for free and didn't make me go off property to get it. ) Response from Jenny G Baptiste, Owner at Sandals Barbados, Response from Beron Hurst, Owner at Sandals Barbados, Response from Shawn Redhead, Owner at Sandals Barbados. Tripadvisor Plus Subscription Terms & Conditions. We were denied a refund. A week before we were to leave, we received a text to call Sandals. Those are the only two positive comments. Absolutely not but we knew ahead, planned for it, and rolled with it. Sandals can also not guarantee that covid protocols will be gone in the next 18 months and that this won’t happen again. We lost thousands on airfare and would not be able to purchase airfare in the next 18 months. Attention to detail and personalized service are the foundations on which we have built, throughout the years and more generally speaking, of all our hotels world-wide. Dwayne is an excellent bartender over at the main pool, probably one of the best I've ever encounter and I can say this as I too was a barter. After finally reaching someone at the front desk we were able to have someone contact us to offer an additional four night or a voucher for our stay at any Sandals. We were happy to read that you have enjoyed your stay and our team's efforts, our cleanliness protocols, highest quality customer service to our guests along with access to state-of-the-art facilities, and Staff ` warm spirit truly made the greatest impact on your vacation. The Airport was thorough with instructions, ensuring everyone sanitized their hands, and followed protocols. Last but not least my favourite restaurant Bombay run by the super serene Sopranho. There was also a very bad rain storm which effected power on parts of the island (not Sandals and it was only 1 day). Is parking available at Sandals Barbados? Play tennis under the stars. We were very pleased with the amenities and privacy. Just don't forget to call the turtles in the bathroom Eric and Ernie! We arrived on December 22nd after we received a phone call from Sandals on December 19th to advise us of the new protocols the Barbados Government put in place. We discovered on arrival that Sandals Barbados is now used as a quarantine hotel and when guests have cleared their second Covid PCR test they are transferred to Sandals Royal Barbados which is adjacent. This substitute room had 4 TV channels and a broken shower, all of the calls placed to room service or the bell desk took an average of 30 minutes to respond to. We were extremely disappointed with Sandals. Our pre-arranged testing was done by Stage Zero and results were in within the guaranteed time frame. Or simply relax to the sounds of Green Monkeys playing in the palm trees at sunset. Service is actually ramped up, not down to compensate for the uncontrollable changes and for guests safety and health: towels distributed on loungers, drink orders taken throughout the resort day and night, food order turn around time far quicker than ever, toiletries replaced by the double, hand sanitizer stations all over, decontamination efforts constantly just to name a few. Housekeeping came every day and cleaned everything in the room, bed linens were changed every other day. Service at the bar was wonderful and I would like to mention Eugene for his excellent services every night ! Thank you for taking the time to share your experience with us and other readers. Experience the perfect Jamaica, Antigua, Bahamas or Saint Lucia all inclusive vacation, luxury weddings, or honeymoons. Claim your listing for free to respond to reviews, update your profile and much more. @sandals resort - please do not copy and paste your apology notice as that is no help. The bed sheets had black mould stains. Are there any historical sites close to Sandals Barbados? As such we are more than happy to give all due recognition to those friendly and hardworking members whose outstanding service shines the brightest. Together, we as guests made the best of our stay on the original side and had a lot of fun! We ate at Butch's, Soy, Kimonos, Butch's Chophouse, Bombay, and La Parisienne. Due to not being allowed to leave our room for 48 hours, we decided to leave and fly back home. In this day and age we felt victorious and fortunate to have traveled from JFK Airport to Barbados then to the Resort and did not contract Covid-19. Our room was clean and there were no issues. This website uses cookies. We stayed in Room 9220 on the second floor of a Club Suite. (paid for a honeymoon suite and received king room). Should you notice a shortage of champagne, that was me !!! Does Sandals Barbados have any great views? Our first room at Sandals Royal (after transferring) was very nice, but a loud noise every 15 minutes through the night kept us awake. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. It is a refurbished hotel which is very tired in parts. After finally reaching someone at the front desk we were able to have someone contact us to offer an additional four night or a voucher for our stay at any Sandals. We were denied a refund. I will also mention I have a very rare autoimmune disease that places me in the very high risk category. Portofino's, Schoeners, and the Merry Monkey are the food options for this leg of the trip. I hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from our team. Own or manage this property? Sandals Barbados, St. Lawrence Gap: See 4,607 traveller reviews, 5,370 user photos and best deals for Sandals Barbados, ranked #6 of 9 St. Lawrence Gap hotels, rated 4.5 of 5 at Tripadvisor. They were looking very pricey! I have therefore taken very seriously every point of your complaint and it is certainly thanks to the comments and suggestions of our Guests, no matter whether positive or negative, that we can improve our service and facilities. An act of nature can happen anywhere and at anytime, be realistic. We stayed in a Swim-up room with Tranquility Soaking Tub. Testing was already scheduled for 8:30 am the next day which Sandals paid for. Last but not least my favourite restaurant Bombay run by the super serene Sopranho. In this day and age we felt victorious and fortunate to have traveled from JFK Airport to Barbados then to the Resort and did not contract Covid-19. My husband and I booked our honeymoon in Grenada. Your observations and suggestions will be shared with our Management team as most of the changes we make at the resort level are as a direct result of the feedback received from our guests. Sandals can also not guarantee that covid protocols will be gone in the next 18 months and that this won’t happen again. Play tennis under the stars. It also should be noted that Staff went above and beyond to make sure we were having the best time day and night. We did the Cool Runnings (II) Catamaran Cruise and Chris was our Captain. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. I was told that we would move rooms pending the results of the test, after two days. At this time, we invite you to please contact our Customer Support team at customersupport@sandals.com should you have any lingering concerns. Yes, Sandals Barbados offers an airport shuttle for guests. We appreciate your comments and sincerely regret of the disappointments experienced during your visit. Upon leaving, we were given a credit or voucher to use within 12 months. The American Tavern (Cherie, Samantha, Jannine and Mia - Applause! The entire vibe of this excursion was phenomenal and the food was freshly prepared and excellent. We are also grateful to Sandals and the island of Barbados for taking the necessary precautions so we could enjoy a much needed vacation. A security guard sat outside our room all evening to ensure we didn’t not leave the room. We also visited the Merry Monkey for drinks and to talk with others and staff. Claim your listing for free to respond to reviews, update your profile and much more. Learn how to kayak, scuba dive or snorkel in azure blue waters. What are some of the property amenities at Sandals Barbados? It is a refurbished hotel which is very tired in parts. The overnight noise, which I think was caused by a valve releasing every 15 minutes, was reduced. My husband went snorting and enjoyed it very much. Experience the Royal Treatment at Sandals Royal Barbados, the all-new, all-suite Caribbean all-inclusive resort in the spirited St. Lawrence Gap area. On behalf of the entire team, we sincerely appreciate your many kind remarks and we would love to welcome you back to our resort again in the near future for another unforgettable vacation at Sandals! We lost thousands on airfare and would not be able to purchase airfare in the next 18 months. All our meals were excellent and I have severe food allergies and dietary restrictions. Sandals has regained approval https://www.nationnews.com/2021/01/12/sandals-barbados-regains-approval/ There is still entertain under this curfew, just in a simpler form to avoid drawing crowds congregating closely together. We had no problems (during high season) obtaining pool loungers or communicating via the loop. Staff employees began stay overnight to accommodate the guests who would want room service, drinks, etc because they could not travel back home after 10 pm. On the morning of December 25th we were informed by Management who just received the list of results to, "pack it up, you're negative!!!" Book Sandals Royal Barbados, St. Lawrence Gap on Tripadvisor: See 1,830 traveler reviews, 3,136 candid photos, and great deals for Sandals Royal Barbados, ranked #4 of 9 hotels in St. Lawrence Gap and rated 4.5 of 5 at Tripadvisor. Yes, guests often enjoy the ocean view available here. We were extremely disappointed with Sandals. The room that we were put in was a substitute room that was again not what we paid for and felt like a bait and switch. Service at the bar was wonderful and I would like to mention Eugene for his excellent services every night ! Stay at Sandals Royal Barbados and experience a world of grown-up sophistication in an island paradise you won't ever want to leave. A final thank you to Charles, Cherri, Mr Drake and Barbara who kept it all on track. This is right up with Dastaan (Ewell Bypass). My wife and I booked 10 days at Sandals Barbados for our 40th wedding anniversary. The warm spirit of our staff truly made the greatest impact on your experience. What are some of the property amenities at Sandals Barbados? Towels are now laid out on the loungers daily. We were very pleased with the amenities and privacy. We were fortunate to be amongst guests who shared the same happiness just to be on vacation at a 5 star Resort in the Caribbean and set aside our "First World Problems ". There was an outbreak at the prison and as any Country would do, those tests had to take priority. Please see Annette's super helpful Review. the avocado followed by the eggs benedict. What was supposed to be 10 days of rest and relaxation turned out to be 10 days of tiredness, stress and hassle. We've never done this before in 15 years of vacationing. Although our resort team takes all steps to see that our guests are assisted should a concern arise during their stay, we will also be sharing your comments with Resort Management for further consideration as we are continuously making improvements to better our service for our guests. Another change took place during our stay which was curfew restriction. Yes, guests have access to a pool, a fitness centre, and a sauna during their stay. When we called, we discovered the resort was closed due to a covid outbreak. I hope this review helps you to make the safest and healthiest decision for YOU! Sandals has regained approval https://www.nationnews.com/2021/01/12/sandals-barbados-regains-approval/ Are there opportunities to exercise at Sandals Barbados? Tripadvisor Plus Subscription Terms & Conditions, St. Lawrence Gap Hotels with Free Parking. A bunch of us did. All our meals were excellent and I have severe food allergies and dietary restrictions. Unfortunately, Sandals had to make a decision to tighten up the isolation a short time after this. Indulge in an invigorating or romantic massage for two. Charles, the manager checked on. Just don't forget to call the turtles in the bathroom Eric and Ernie! We were originally told that we would have access to the entire resort with the exception of the SPA (pending a COVID test after two days. Within 1 hour our luggage was over to our room on the Royal Side. Our pre-arranged testing was done by Stage Zero and results were in within the guaranteed time frame. Carla did my massage as it was very much needed. Hello, Thank you so much for sharing your feedback regarding some of our wonderful staff members at Sandals Barbados! We were told to choose to go to Barbados, St. Lucia, or Antigua. We feel very fortunate to be a part of the pioneering to open the world back up again with proper safety protocols. They are a blast!) Does Sandals Barbados offer any business services? We always want our guests to have an incredible time staying with us. Should you notice a shortage of champagne, that was me !!! We were then told by the hotel we wouldn’t be tested for our second test until day 5 and once we got our first results back, we’d still be restricted to a different room, would have to be escorted anytime we left the room, and would have limited access to a couple pools and buffet restaurants. Ultimately this ruined our honeymoon and we lost the money for airfare. We had problems with restaurant booking, poor restaurant service, poor food quality - the list goes on. When we booked we qualified for the BII Vouchers equivalent to $400 USD total. Room was 1808. The head nurse at the airport told us our results would be back within 8-12 hours, we’d be retested after 2 days, and that we’d be restricted to the hotel property but not to our room and free to move about the resort. We were told we’d have access to several. If this can help ANYONE reconsider their trip I'll feel as though I have done something helpful here. The second room (same layout) was damp and very smelly and the noise continued. Yes, Sandals Barbados offers an airport shuttle for guests. When we arrived to the hotel, we were told we would not in fact be free to leave our room at all and it would be in a room designated for quarantined individuals. We ended up leaving the hotel after one night because it didn't make sense to be locked in a room for three days waiting results and only being able to use the resort for the remaining four days. For the most up to date information, I would suggest joining some Facebook groups about Sandals Barbados. 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