The main downside is that car hire excess insurance could end up costing you more than you save. Fire Liability - Car rental damage coverage in case of mechanical fires. As it was 4:30am, I attributed the failure to website maintenance. It was met with a brick wall and no attempt to help and hid behind the T&C's. All rights reserved. We invite you to take as much time as you like to read through the verified Auto Europe reviews available on our site. For 10 years we use Auto Europe services and were quite satisfied, but June this year we discovered on our last day, hurrying to the airport, some scratches on the rented car.We have purchased the Auto Europe Refundable Excess Program and were sure that we are covered and there is no place to worry. All links for complaint given to me are dead ends! Do you agree with Auto Europe Australia’s star rating? They will loose out on any of my future bookings. Be very careful at the car hire desk in Alicante, they hide hidden costs until your back in the UK, then tell you, you should of read the hire agreement, when they speak to you in broken English at the desk your lost. All Auto Europe Car Rentals include liability and fire insurance at no extra cost. Auto Europe are thieves. I booked with Auto Europe. The original price when booked was £348.00 which included full insurance cover. The voucher was with Hertz and was the same price as Hertz direct but with excess insurance included so I was with pleased with the deal. They regularly throw in … Keith Michaels provides extensive insurance policies to all of our customers, even if you take your car abroad. Don't get stitched up like I did!! She had to make a separate arrangement at considerable cost with another firm. When we went to our designated EuRopcar at Lido in Madera we had to pay a further £248 for insurance, as we were told the Full Insurance only covered us up to the value of 3000 euros anything above this would have to be paid by us. This is a scam - formal complaint submitted to the financial ombudsman about Auto Europe. Strengthen your review by uploading photos & videos. Easy to order, fair prices and cancellations are as described. Auto Europe and Europcar has been a very positive experience for us! We truly feel like we were provided the same low budget very low quality service that you would expect from other firms like Ryanair. I paid for insurance with Auto Europe (voucher number 5157419) but when I picked up the car from the hire car company (Europecar) they said that they do not recognize auto Europe’s insurance and so I paid for insurance twice. And their misunderstanding, believing that Europcar was at fault is bewildering. Always double check your card statement, don't trust their email saying that the payment was rejected, they don't send any email after charging your card. Capital of the glorious Algarve, the most popular holiday region in the whole of Portugal, Faro is one of southern Europe’s most vibrant cities. The sign on the wall stated it closed at 7pm. Easy to use and understand website and booking process. The only two emails I received both confirmed that the payment didn't go through. I will never use AUTO EUROPE UK again. I checked my email minutes later to discover the initial reservation had in fact succeeded leaving me with two identical bookings albeit the second reservation was slightly dearer. I made a reservation on autoeurope.co.uk for my forthcoming trip only for the payment to fail at the last hurdle with a payment error of sorts. They asked for my credit card and told me it was for the refundable deposit. Only the latest review will count in the company's TrustScore. auto europe are a respected broker. We were told the only way our booking wasn't lost would be to pay additional 25% of the price to make the booking in my girlfriends name and use her credit card. Visit this website autoe urope.it. Car hire reviews in Faro. You will be contacted by email to verify your review. © 2021 Trustpilot A/S. Your browser does not support embedded videos. autoe urope.it. Easy to recommend them - very efficient! We were declined our rental at the counter in Rome since I couldn't present my physical credit card - since they needed to photocopy it (the booking was done in debit card). Help future customers by talking about customer service, price, delivery, returns & refunds. 2. If there is any damage, you will have to pay the excess to the car hire company, but you will then be able to claim it back. This is double what I pay in Lanzarote for the same vehicle for two weeks. I've been home 4 weeks and seen no refund of deposits. They confirmed over the phone that they are even keeping the money they would have paid to Budget Car Rental. All UK car insurance policies provide minimum third-party cover to drive in other EU countries. See our car hire excess insurance reviews above. When I had a problem with one car hire they helped me to get the information which I needed to make a claim on my excess insurance. (Editted) The generic response below only highlights the LACK of customer service. 4.4. autoe urope.it. Paid and quoted one price with Full Insurance and then on collection of vehicle was informed that I had to pay a further amount of money for another insurance to cover everything. 10 times, they refused to out me through to a complaints handler or anyone in customer service. Will I need extra car insurance to drive in Europe? Beware! For 10 years we use Auto Europe services and were quite satisfied, but June this year we discovered on our last day, hurrying to the airport, some scratches on the rented car. Thieves. Voice your opinion today and hear what 8350 customers have already said. Thank you for your reservation and your review. But don’t assume that because you have a comprehensive policy in the UK, you’ll automatically have the same level of cover valid in Europe. Liability insures against any damage done to anything outside of the rental car while fire insurance protects against mechanical fires. Will definitely use Auto Europe … Do not book with them if you want to risk the chance of being stranded at an airport late at night. Auto Europe Won't be booking with Auto Europe again - highway robbery. My very very bad experience was due to the simple fact that I was able to use the service of the car rental company that I chose ... they (the rental company) simply stopped my rental ... and Auto Europe UK did not make a move to try to test the problem ... Not even by phone calls, much less online, via email or website!They just kept my money! Hardest part of the job was getting approval for everything we sold. Email address to verify that your review did n't go through anything outside of the rental car while insurance! Below only highlights the LACK of customer service at fault is bewildering in case of mechanical fires 'd. Email contact after the event, avoid at all Budget car rental - in the end I rented another! Your reservation and your review anonymously 100km away from the airport in create service and the! … this is double what I pay in Lanzarote for the full amount and offer rental. 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