Taxes and fees that are shown are estimates only. The bed was fantastic, we had no issues with the air con whatsoever, the living area was ok apart from the sofas looking dirty . We have acknowledged your concerns and immediately shared it with the relevant departments. royal by rex hotel castries, royal by rex resort, royal st lucian, Reduit Beach Ave, Rodney Bay LC01 405 St. Lucia, Lock in the lowest price from these sites, Where do u start ?!!! Mystique St. Lucia. Warmest Regards Brian Sang General Manager, We were amongst the first guests to stay at the hotel after it had reopened on 03/12/20. Quality of customer service is a fundamental element at our resort and we are truly regretful for all of the service deficiencies experienced. If you are due to travel here for the first time please try to ignore the bad reviews. Warmest Regards Brian Sang General Manager, Tripadvisor Plus Subscription Terms & Conditions, Hotels near Mystique St. Lucia by Royalton. The restaurants and bars of Rodney Bay Village are within walking distance. Your comment highlighting our fantastic location, beach and our friendly hosts are certainly appreciated. We are committed to delivering extraordinary service to each of our valued guests and we're overjoyed to receive your kind compliments and appreciation highlighting our food quality and variety, and our helpful, pleasant and professional hosts. You did have to get up early to get a sunbed of choice as they are limited due to covid obviously. Angie - you have the wrong resort. Mystique Saint Lucia By Royalton is located on the white sand beach of Rodney Bay, providing travelers with a luxury getaway that only Saint Lucia can offer. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We were so happy to be able to get away. As we continue to strive to be industry leaders, we will take preventative measures to ensure that these concerns are not repeated. Now £175 on Tripadvisor: Mystique St. Lucia by Royalton, Rodney Bay. This is no way a true reflection of the standard of service at our resort. At Mystique St. Lucia by Royalton, we are always concerned about our guests experiences and sincerely regret the experiences mentioned above. Taxes and fees that are shown are estimates only. We are kindly asking for another opportunity to deliver a vacation better than the last. Once again, thank you for visiting and we hope you consider visiting us again. Restaurants near Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: Find traveller reviews and candid photos of dining near Mystique St. Lucia by Royalton in Rodney Bay, Caribbean. Your concerns have been noted and shared with the relevant teams as we are continually improving on the overall guest experience. Own or manage this property? I give it some thought and reflection but sorry still dreadful. Distance from resort centre . Although I've had worse things 2do other than watch a Caribbean sunrise!!! The idyllic Caribbean island of St. Lucia has launched a new promotion encouraging folks to escape 2021’s winter weather (and pandemic fatigue) with savings of up to 70 percent at more than two dozen COVID-certified hotels, resorts and villas. We are kindly asking for another opportunity to deliver a vacation better than the last. limited amount of poolside sunbeds, had to get up at a ridiculous early, Dear G7750IBjohnc, Thank you for choosing to spend your vacation with us. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 954 traveller reviews, 1,297 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. There are more places to choose from in the Rodney Bay area. Mystique St. Lucia by Royalton, Rodney Bay: See 931 traveller reviews, 1,248 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. More over, your concerns are acknowledged and we can assure you that this is not a true reflection of the culture of our resort. We are hoping that this experience does not taint your view of our brand and kindly asking for another opportunity to deliver a vacation better than the last. We never used, Dear Si69, We appreciate knowing that you chose to vacation with us. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 922 traveller reviews, 1,232 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. A lot of the 4/5 star reviews are very strangely accompanied by photos from holiday brochures, or they focus mainly on telling people to ignore the negative (true) reviews. Poised to attract luxury travelers seeking to explore a natural paradise. As we continue to strive to be industry leaders, we will take preventative measures to ensure that these concerns are not repeated. Quality of customer service is a fundamental element at our resort and we are truly regretful for all of the service deficiencies experienced. Palm-lined beaches, majestic mountains and breathtaking waterfalls await in picturesque Saint Lucia. There are more places to choose from in the Rodney Bay area. Having said that if you went on the beach there was always plenty of space if you didn’t, Dear IPTurner, Thank you for rating your experience and for making us your preferred choice for vacation. Warmest Regards, Brian Sang General Manager, Lovely holiday, Hotel charming but needs improvement, Stayed at Mystique Royal over the Christmas break and in reality feel the hotel opened too soon without making sure everything was in working order first. Response from , Owner at Mystique St. Lucia by Royalton. Mystique St. Lucia by Royalton, Rodney Bay: See 950 traveller reviews, 1,297 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Hmmm???? They are two separate properties. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. From hiking through the jungle to snorkeling in the bay, there are endless opportunities for travelers to explore Saint Lucia’s natural beauty. Now £176 on Tripadvisor: Mystique St. Lucia by Royalton, Rodney Bay. We regret that you have been subjected to a series of frustrating events and understand how it resulted in your vacation being less than satisfactory. Yes the hotel is in need of a kick of paint etc but we found it clean and tidy all the time, especially our room. We truly appreciate your kind words about our host, namely, Gus and the hotel's location. I will discuss these concerns with the relevant teams in an effort to improve on those inefficiencies. Unfortunately during our time there we were restricted to the resort only due to Covid, with the exception of going on approved excursions, so didn’t get the chance to see much of the area. I waited to post this review on my return home as I felt too irate and disappointed. Mystique St. Lucia by Royalton: Royal St Lucia Hotel a Royal Experience - See 908 traveller reviews, 770 candid photos, and great deals for Mystique St. Lucia by Royalton at Tripadvisor. Everybody that's visited the hotel will give u a different story Our room 1120 had it's issues, leaking sink which was fixed BUT other things that were left such as wallpaper starting 2 peel off,toilet roll holder coming away from the wall , shower head holder the same, shower area in general not so good. Own or manage this property? Mystique St. Lucia by Royalton, Rodney Bay: See 951 traveller reviews, 1,297 photos, and cheap rates for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 … Situated on the sandy beach of Rodney Bay. I think they are after some kind of compensation. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). Very poor covid / hygiene controls here as well, the beakers got a quick rinse with cold water before issuing drinks to the next person. As we continue to strive to be industry leaders, we will take preventative measures to ensure that these concerns are not repeated. Prices are calculated as of 21/12/2020 based on a check-in date of 03/01/2021. Please accept our sincerest apology for the inconsistent service and inconveniences you encountered during your stay, this is certainly not the outcome we hoped for and your concerns are being currently addressed by our management team to prevent recurrence and ensure the satisfaction of our guests. Mystique Royal Saint Lucia Resort & Spa - All Inclusive – St. Lucia- Call Toll Free: 1-888-774-0040 or Book Online Mystique Saint Lucia By Royalton Mystique Resorts All Inclusive Property is in a need of a total overhaul and repair, spent the whole week with either just cold water or scalding water. All fresh. Warmest Regards, Brian Sang General Manager, Having read the reviews of travellers from early December I had reservations about the hotel, but did think there will be those negatives due to COVID issues so i did go with an open mind. The staff always appreciates learning when they had a positive impact on a guests stay and it gives them further motivation in providing outstanding service to all of our guests. Quality of customer service is a fundamental element at our resort and we are truly regretful for all of the service deficiencies experienced. Special mentions to Gus, Troy and James. Our priority is to provide you with a quality service and to exceed your expectations all the time, making you feel relaxed and comfortable. Location on beach, size of room and basic facilities scrape a 3 at best but old and tired needs modernised urgently and management need to go and try other 4 star all inclusives. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 938 traveller reviews, 1,259 photos, and cheap rates for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. The staff were all helpful, pleasant and professional. The staff are all amazing. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). We paid just over £6500 for the 2 of us for 2 weeks. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). Mystique by Royalton. Had we paid less, I would perhaps be more forgiving about a few things. As a result, effective immediately, measures are being implemented by our Heads of Department which reiterates the company’s commitment to improving the overall vacation experience for every guest. Prices are the average nightly price provided by our partners and may not include all taxes and fees. I hope you can forgive these inconveniences and not let it taint your view of our brand. Warmest Regards, Brian Sang General Manager. See 925 traveller reviews, 1,242 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. We want to reiterate our commitment to continuous improvement to our vacation experiences and this feedback will be noted and immediately shared with the relevant departments. We truly appreciate knowing that there were some highlighted aspects of your stay that you enjoyed, particularly, our chic suites, access to pools and our unique beach cove. This is the version of our website addressed to speakers of English in the United States. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). The hotel fronts Reduit Beach, a long amber-sand stretch of beach that rims the calm waters of Rodney Bay. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 917 traveller reviews, 1,207 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. I hope you can forgive these inconveniences and not let it taint your view of our brand. As a result, effective immediately, measures are being implemented by our Heads of Department which reiterates the company’s commitment to improving the overall vacation experience for every guest. Like all the recent reviews hot water was a problem, this has nothing to do with COVID just a run down hotel that fails to maintain key critical systems. The Mystique St Lucia by Royalton is close to a wide selection of shops, bars and restaurants. This Hotel simply wasn’t suitable for human habitation. Mystique by Royalton are contemporary, luxurious, and exquisite boutique resorts firmly rooted in some of the world's most vibrant destinations. Distance from the airport. Home to exotic landscapes including the famous Pitons and the world’s only drive-in volcano, this small island is a Caribbean gem. This is no way a true reflection of the standard of service at our resort. We regret that you have been subjected to a series of frustrating events and understand how it resulted in your vacation being less than satisfactory. We returned home yesterday after 2 lovely weeks here. Food was poor, yes you wont starve but hats not the point is it? It is sold as 4 star all inclusive well sorry but I've travelled the world and under no circumstances covid or not this is not 4 star quality. I'm pleased I'm not the only one, looking at the reviews 9 out of the last 10 say very similar things to my experience. I have to say that i have never returned to my room following a day on the beach wondering if i will have a hot shower or not, this place changed that. Mystique's website still shows December 1 for opening, while the Lucian Tourism site shows November 16. As a result, effective immediately, measures are being implemented by our Heads of Department which reiterates the company’s commitment to improving the overall vacation experience for every guest. Feedback from all our guests is always welcomed, as it creates an opportunity for us to continuously improve on our services. This is the version of our website addressed to speakers of English in the United States. more. Please see our partners for more details. The only saving grace was Gus who is, Dear lovefoodspainandmore, Thank you for vacationing with us and finding time to provide feedback regarding your stay. We are committed to delivering extraordinary service to each of our valued guests and we're overjoyed to receive your kind compliments and appreciation highlighting the WIFI connectivity, our food quality and variety, the beautifully kept gardens, pool/pool bar, and the cleanliness of the restaurants. Now some of the negatives, rooms and hotel is seriously in need of a makeover, the plumbing was shocking, our toilet didn’t really work for 2 days even though it was fixed 3 times, the shower was ok but desperately needed the shower heads cleaning, of course this was when the water was, Dear lovefoodspainandmore, Thank you for vacationing with us and finding time to provide feedback regarding your stay. more. Rest assured that the relevant teams will be meeting to discuss the points mentioned. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 908 traveller reviews, 1,186 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. I hope to welcome you in a very near future to create more memorable experiences. Cold water 1 night & then boiling hot the next 2 without being able 2 mix cold & hot . We will be sure to pass on your comments to the team particularly, Gus, Troy and James. very limited choice of food available, lucky for us we aren't to picky. We are kindly asking for another opportunity to deliver a vacation better than the last. But for us this missed the point. As a result, effective immediately, measures are being implemented by our Heads of Department which reiterates the company’s commitment to improving the overall vacation experience for every guest. Home to exotic landscapes including the famous Pitons and the world’s only drive-in volcano, this small island is a Caribbean gem. Mystique is not open. The Mystique St Lucia by Royalton is approximately 65km away from Hewanorra International Airport. Please allow us another opportunity to deliver a vacation better than the last. This is no way a true reflection the standard of service at our resort. Please see our partners for more details. some days hot, some days not and then finally Christmas eve the boiler fails. From hiking through the jungle to snorkeling in the bay, there are endless opportunities for travelers to explore Saint Lucia’s natural beauty. Mystique St. Lucia by Royalton, Rodney Bay: See 908 traveller reviews, 1,186 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. However, being confined to the resort only resulted in a real community spirit amongst the guests all getting to know one another and we had a laugh, drank too much and made some good friends! royal by rex hotel castries, royal by rex resort, royal st lucian, Reduit Beach Ave, Rodney Bay LC01 405 St. Lucia, Lock in the lowest price from these sites, Recently returned 1st January, To start with the good points are, beautiful setting, amazing beach side setting, pity the hotel doesn't match this. The hotel is located on the northwest side of St. Lucia on a nondescript road adjacent to its sister (more budget-oriented) resort, the St. Lucian. Quality of customer service is a fundamental element at our resort and we are truly regretful for all of the service deficiencies experienced.
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